Got a burning question? Check the frequently asked questions below – or contact us if you don't find what you're looking for, and we'll be happy to help.
Frequently asked questions
Shipping charges are as follows: For orders Rs.500 & below: Rs.80 For orders above Rs.500: Rs.65. Please note that these charges are subject to change during promotional periods.
Currently, we do not offer free delivery. However, we frequently run promotions that may include free shipping. Please check our website or subscribe to our newsletter for updates.
We ship PAN India. Standard shipping typically takes 3-5 business days to deliver the product. Delivery times may vary based on your location and any external factors.
Once an order has been placed, we are unable to amend or cancel it. We recommend reviewing your order carefully before finalizing the purchase.
Our teas and botanicals are selected from regions traditionally known for tea cultivation and natural growing conditions. We focus on leaf quality, freshness, and balance rather than mass sourcing.
π Learn more about our approach on the Our Tea Sourcing & Craft page.
Yes, we primarily work with whole and long-leaf teas to ensure better infusion, aroma, and visual appeal in the cup.
π Our selection process is explained in detail on the Our Tea Sourcing & Craft page.
Quality is maintained through careful ingredient selection, small-batch crafting, and protective packaging designed to preserve freshness.
π Read about our quality checks on the Our Tea Sourcing & Craft page.
We believe clarity matters more than clutter. Instead of overloading labels with claims, we focus on honest sourcing and thoughtful craftsmanship.
π Our philosophy is outlined on the Our Tea Sourcing & Craft page.